All options are annual agreements, billed monthly and paid via ACH or credit card.
All support requests should be submitted as separate emails with separate issues only to consultingsupport@adatasol.com. (Please do not copy any other team members.)
Important & Urgent
$1849 / month
Important
$749 / month
Not-Urgent
$349 / month
Ad-Hoc
$0 / month
FAQs
What if my team isn’t on a support plan?
Clients not on a support agreement are billed at $185/hour, with a minimum block of 4 hours paid in advance. Response time to requests will be determined by our availability at the time. Any needs should still be submitted as separate emails with separate issues to tourtoolssupport@adatasol.com.
What is a Client Success Advocate?
Your Client Success Advocate helps facilitate your request, making sure it is directed to the appropriate person and managed through to completion in terms of scope, time and budget.
What’s a bug?
A bug includes broken functionality, broken scripts, missing buttons or layout problems, where the code does not work as it is intended. Mistakes with data entry and/or IT issues can also result in behavior that appears to be a bug when it is not. In general, bugs are not billable to those clients under a support agreement if the problem is a result of something Adatasol did or something Adatasol broke while trying to fix a different issue.
What’s customization?
Customization is when your workflow requires that additional or different code be implemented from the base product to accommodate your company’s specific need. We will notify you when you make a request that is considered a customization.
What’s an enhancement?
An enhancement is a request that is road mapped for future implementation to the base product. You have the option to wait for the new upgrade to be released at no charge, or to have that enhancement added immediately to your solution per your chosen option.